Offering Peace of Mind

From the moment you call, we begin walking you through a solution. We can remotely access your machine and fix typical problems in minutes. If not, a technician will respond the same day. We have an appetite for computer problems. We live for the challenge and want nothing more than to see every small business succeed with the best technology at their disposal.

We handle everything from broken email to full on network design and implementation. Our experience and passion for this work are unsurpassed; we’ve been doing this all our lives.

Simple Problems, Lower Costs

We don’t charge like other companies. Simple printer and computer issues should not cost the same as more complex server complications, so we charge accordingly.

Multipliers, Explained

The multipliers above are used to accommodate situations where our most experienced technicians are required. For example, if a situation arises and our Level II support engineer is required, an hour of time will be billed as 1.25 hours off the total contractual hours.

• Level I support handles most small business issues including: Email, printers, malware, installing computers and basic network equipment, moving customer data, and connectivity issues.
• Level II support is used to for server support, firewalls, VPN, and advanced network troubleshooting.
• Level III support is used for network design and implementation situations. This is typically used for large scale projects.
• Travel Multiplier is used for jobs requiring travel of over 25 miles.

How do we classify typical problems?

Here are some examples of how we classify typical problems: