FAQ
Select a question from the list below to reveal the appropriate answer.
- When do I need infrastructure design?
- Infrastructure design comes at the beginning of a project. You tell us what you want to do, and we show you how to get there. This entails recommending the equipment, software, and services necessary to make it happen.
- What is the difference between network management and technical support?
- While both are covered under our support contracts, network management is routine maintenance while technical support is break/fix. Its the difference between changing your oil and having a blow-out on the interstate.
- I need to be able to access my office files from home, can you help?
- There are a variety of ways to do this, however the best method is through a virtual private network. Take a look at the VPN section for more information.
- We have a lot of employees and therefore require a lot of technical support. Do you offer discounted rates?
- We offer discounts that depend on how many hours you agree on per month.
- What is Microsoft Exchange?
- Microsoft Exchange is the native Email server for Microsoft Outlook. It is the de facto standard for corporate email and is the most supported email system available. Nearly every feature in Microsoft Outlook can be synchronized across multiple computers when linked to an Exchange Server.
- I have a handful of employees and we can never seem to keep our Outlook contact lists synchronized. Do you offer a solution?
- We offer Microsoft Exchange Hosting. Not only will you be able to share contacts via a Global Address Book, but these contacts as well as calendar events are also synchronized to all computers and mobile devices connected to Exchange.
- I own a Mac. Can I connect to Microsoft Exchange?
- Yes. Entourage (Outlook for Mac) and Mail both support Exchange.
- Do you offer support for BlackBerry devices?
- Yes, we run Blackberry Enterprise Server so contacts and calendars synchronize natively.
- Do you offer support for Windows Mobile devices?
- Yes, Exchange works natively with these devices.
- My phone supports email but it is not a Blackberry, Windows Mobile, iPhone or otherwise any sort of smartphone. What are my options?
- Most “email compatible” phones connect via POP or IMAP. While you will be able to connect to Exchange and POP/IMAP servers, you will not have contact or calendar synchronization.
- Outlook is complicated and most of my employees will not use all of its features. Is there an alternative?
- Yes, we also run standard POP/IMAP email servers.
- I constantly get spam, is there anything you can do to help?
- We run spam filtering through a service called Spam Soap.
- My spam filter catches legitimate emails, can you help?
- A key feature of Spam Soap is its level of control over filtering rules. Single accounts and groups of accounts both can be customized to your liking.
- My business needs a website, or we are looking to redesign our current one. Can you do that?
- Rest assured that having a website is one of the best investments you can make. We offer website development from single-page sites to fully-functional eCommerce solutions. Our on-staff design & development team will make you a custom online presence for the masses. Learn more about our web Design & development team.
- What’s your workflow for a web project?
- Immense Networks has broken down the web development process into 5 phases to keep everyone involved on the same page.
- I want to able to maintain my own website, but I don’t want to learn HTML. Can you help me?
- We offer
- I want to sell products through my website. How do I get started?
- We prefer to use open-source e-commerce platforms such as Magento, osCommerce. We also have experience with paid frameworks like Pinnacle Cart.
- What is Managed Hosting?
- Managed Hosting is for companies that take their website seriously. We provide managed hosting to developers and companies that need performance, accountability, and immediate support.
- I frequently find myself needing previous versions of files that I have modified in an undesirable way. Do you have a solution?
- Our backup software has a user definable number of archives to keep when backing up files. Up to 100 previous versions can be stored.
- I live in southern Louisiana and I’m concerned about losing my data in a storm.
- We offer remote backup both to Baton Rouge and Dallas. See our backup page for more information.