Frequently Asked Questions
Q I have a handful of employees and we can never seem to keep our Outlook contact lists synchronized. Do you offer a solution?
We offer Hosting Microsoft Exchange. Not only will you be able to share contacts via a Global Address Book, but these contacts as well as calendar events are also synchronized to all computers and mobile devices connected to Exchange.
Q What is Microsoft Exchange?
Microsoft Exchange is the native Email server for Microsoft Outlook. It is the de facto standard for corporate email and is easily the most supported email system available. Nearly every feature in Microsoft Outlook can be synchronized across multiple computers when linked to an Exchange Server.
Q I own a Mac, can I connect to Microsoft Exchange?
Yes. Exchange supports Entourage, the Outlook equivalent from Mac.
Q Do you offer support for BlackBerry devices?
Yes, we run Blackberry Enterprise Server so that contact and calendar synchronization works flawlessly
Q Do you offer support for Windows Mobile devices?
Yes, Exchange works natively with these devices
back to topQ My phone supports email but it is not a Blackberry, Windows Mobile, iPhone or otherwise any sort of smartphone.
Most "email compatible" phones connect via either POP or IMAP. While you will be able to connect to Exchange and POP/IMAP servers you will not have contact or calendar synchronization.
back to topQ Outlook is complicated and most of my employees will not use all of its features, is there an alternative?
Yes, we also run standard POP/IMAP email servers.
back to topQ I constantly get spam, is there anything you can do to help?
We run spam filtering through a service called Spam Soap. After using a number of other spam filters, this service has proven to be the most effective barrier against spam we have come across yet.
back to topQ My spam filter catches legitimate emails, can you help?
A key feature of Spam Soap is its level of control over filtering rules. Single accounts and groups of accounts both can be customized to your liking.
back to topQ I frequently find myself needing previous versions of files that I have modified in an undesirable way, do you have a solution?
Our backup software has a user definable number of archives to keep when backing up files. Up to 100 previous versions can be stored.
back to topQ I live in southern Louisiana and I'm concerned about losing my data in a storm.
We offer remote backup both to Baton Rouge and to Boston. Visit our backup page for more information
back to topQ I ask a lot of simple questions, will your technicians scoff at me?
We know how a lot of IT guys can be, and strive to help you understand even the most basic concepts. We understand that many people went outside to play when they were younger, and we accept that we're no good at kick ball.
back to topQ I need to be able to access my office files from home, can you help?
There are a variety of ways to do this, however the best method is through a virtual private network. Take a look at the VPN section for more information.
back to topQ Where did you learn all this stuff?
Mostly self taught. Despite the fact that our staff is comprised of LSU Computer Science and Computer Engineering graduates, the majority of our knowledge came from long nights of breaking and fixing things in an effort to solve problems.
back to topQ Is IT work all you do?
No! In our spare time we develop hardware for IT professionals. Stay posted for more info.
back to topQ My business needs a website, but we don't have a lot to spend.
Rest assured that having a website is one of the best investments you can make. We offer website design from basic to fully-functional eCommerce. Pricing is very reasonable.
back to topQ We have a lot of employees and therefore require a lot of technical support, do you offer discounted rates?
Our discounts depend on how many hours you agree on per month. Use the technical support estimator tool to see what would be best for you.
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